Refund Policy

1. Overview

At Kahaksha Afrin Enterprise OPC Pvt Ltd, we are committed to customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Services were not delivered as described in the service agreement
• Services were not completed within the agreed-upon timeframe (with valid reasons)
• Technical issues prevented service delivery
• Services were cancelled within the cancellation period
• Payment was made in error or duplicate

3. Non-Refundable Services

The following services are generally non-refundable:

• Services that have been fully completed and delivered
• Consulting services where advice has been provided
• Custom development work that has been substantially completed
• Services cancelled by the client after work has commenced (unless specified otherwise)
• Downloadable products or digital content that has been accessed

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact us within 30 days of the transaction or service completion
2. Provide your order/service ID and reason for the refund request
3. Submit any supporting documentation or evidence
4. Our team will review your request and respond within 5-7 business days
5. If approved, the refund will be processed within 10-15 business days

5. Refund Timeline

Once a refund is approved:

• Bank transfer refunds: 10-15 business days
• Credit card refunds: 15-20 business days (depending on your bank)
• Online payment gateway refunds: 5-10 business days

Note: Refund processing times may vary based on your financial institution.

6. Partial Refunds

Partial refunds may be issued in the following cases:

• Services partially completed before cancellation
• Additional costs incurred by the company for service delivery
• Client-requested modifications that increased service scope

7. Cancellation Policy

Services may be cancelled under the following conditions:

• Cancellation within 7 days of service initiation: Full refund (if no work has commenced)
• Cancellation within 14 days: 50% refund (if work is in progress)
• Cancellation after 14 days: No refund (unless service is incomplete)

8. Dispute Resolution

If you disagree with our refund decision, you may:

1. Request a detailed explanation of the decision
2. Provide additional evidence or documentation
3. Request escalation to our management team
4. Seek resolution through mediation or arbitration

9. Special Circumstances

We understand that special circumstances may arise. If your situation does not fit the standard refund policy, please contact us to discuss your specific case. We will work with you to find a fair resolution.

10. Refund Method

Refunds will be issued using the same payment method used for the original transaction. If the original payment method is no longer available, we will contact you to arrange an alternative refund method.

11. No Refund for Service Delays

Minor delays in service delivery do not automatically qualify for refunds. However, if delays exceed 30 days beyond the agreed timeline without valid reason, a partial refund may be considered.

12. Contact Us

For refund requests or inquiries, please contact us:

13. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services constitutes acceptance of the updated policy.

This Refund Policy is effective as of March 2026. We appreciate your business and are committed to your satisfaction.